Reliance based on a dedicated proactive approach
You need...
You are operating in an environment, which demands an economical choice for your-non critical systems, especially those that can be backed up with no loss of patient throughput. Rapid response is not a necessity for this equipment, but it still needs many of the benefits of our traditional Full-Service Agreement. On the one hand, you need a comprehensive maintenance plan that will safeguard your system's reliability and performance. This will ensure that image quality stays constant and first-time diagnosis rate is as high as possible. On the other hand, you have to manage a limited budget and need maximum transparency to minimize unnecessary or unforeseen expenses that could strain your resources.
We deliver...
With the Performance TOP Silver contract, Siemens UPTIME Services delivers both. Our highly trained customer service engineers ensure that your system operates safely and efficiently and that it stays within the manufacturer's specifications. That means peace of mind for you and your employees, and most of all, for your patients. Regular inspections help prolong system life by detecting parameter deviations or component wear before they can cause equipment malfunction and unexpected expenses.
Silver Agreements - Service Plan Modules
Safety Inspections
To ensure compliance with all necessary safety standards
Planned Maintenance
Regular scheduled maintenance to optimize system reliability through proactive measures
Quality Assurance
Regular tests performed to guarantee consistent image and examination quality
Corrective Maintenance
Full Coverage of labor costs for possible corrective maintenance
Technical Phone Support
Response Time
Provides preferred handling status for possible unscheduled services
Spare Parts
Full replacement of spare parts
Performance Guarantee
Guarantees pre-defined minimum system availability
Siemens Remote Services
Advanced remote connectivity and functionality
syngo Evolve Package™
Continuous hardware and software updating and upgrading (available only for CT, MR, and Nuclear).
You also have the freedom to choose from the following options and customize the service plan to your individual needs:
X-Ray Tube Coverage
Full replacement of X-ray tubes
Special Components
Full coverage of special components against unexpected failure
Application Phone Support
Extended Hours
Extended service hours up to 24 hours a day/ 365 days a year