Goals of Hospital Management:
Decreased operational costs and administrative effort (58 maintenance contracts, 19 service contracts), increased transparency of service and maintenance activities.

Siemens Solution:
Siemens assumes full responsibility for the maintenance of all medical equipment. All service calls are coordinated and supervised by the local Siemens Site Manager. Maintenance procedures are analyzed in respect to efficiency and optimized, state-of-the-art service management software is implemented. Service contracts with other vendors are reviewed and revised to improve service quality and reduce inflated operating expenses. During regularly scheduled meetings, the Site Manager informs hospital management about the status of service performance and any new developments. Detailed and up-to-date reporting contributes to efficient use of the existing medical equipment and strongly supports investment planning.

Goals of Hospital Management:
Improved documentation of service events for all medical equipment and compliance with legal requirements and standards. Controlled service and maintenance budget.

Siemens Solution:
Introduction of a single hotline number for the hospital. Siemens centrally coordinates service calls to all vendors. Siemens schedules quarterly safety checks and, after schedule approval by the customer, supervises their proper execution. Documentation is generated in accordance with legal requirements.

Goals of Hospital Management:
Reduced maintenance costs for medical equipment inventory. Increased efficiency of the in-house Bio-Medical Department.

Siemens Solution:
Siemens coordinates and schedules training and continued education of in-house bio-medical personnel regardless of equipment manufacturer. Siemens Customer Service Engineers are available to fill in during temporary personnel shortages due to training assignments. Siemens assumes responsibility for coordinating service calls and dispatching in-house bio-medical personnel. Increases in efficiency are reported on a regular basis. In accordance with the ISM contract, Siemens compensates the customer for service calls made by the in-house bio-medical staff.