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New: RealTime SolutionsSM for ADVIA Automation SolutionsHealthcare News | November 19, 2009
RealTime Solutions (RTS), a suite of web-based service and support products designed to support select instruments, is now available for ADVIA Automation Solutions. It provides improved uptime and rapid problem resolution for our most demanding customers.
Higher levels of service and support
RTS is designed for existing and new ADVIA Automation customers who need higher levels of service and support. RTS differentiates the automation solution by increasing uptime, rapidly diagnosing problems, and shortening time to resolution.
RTS increases a laboratory’s efficiency and system update through the use of Remote Desktop and Online Troubleshooting services. Remote Desktop allows a Siemens technician trained in patient confidentiality to assist in troubleshooting by accessing instruments and software over the Internet. Online troubleshooting uses automated access to Siemens instrument logs to rapidly diagnose system issues. Protecting confidentiality of patient information is an essential part of RTS. The service is ”firewall friendly”, requiring no changes to a lab’s security infrastructure.
Increase your laboratory efficiency and workflow
With RealTime Solutions, your lab’s productivity is improved as ADVIA Automation Solutions and connected instruments are kept up and running. Instead of troubleshooting, your lab personnel may focus on more important tasks. Your IT infrastructure remains unchanged while your data is kept secure.
In addition to enhancing efficiency and effectiveness, laboratory managers can be assured that the confidentiality of patient information and full compliance with privacy standards is maintained.
“The greatest benefits that we see of the RTS solution is a move towards improved service care by pre-empting any system hardware/software failures,” says Ian Rothnie, Lab Manager, Aberdeen Royal Infirmary, Scotland. He continues: “We operate a 24-hour service in our laboratory and fault reporting can differ from one user to another; having the RTS solution means that Siemens gets the information direct from the analyzer and can respond with the right fix first time...”
