Siemens Healthcare Diagnostics

If you are on the Document Library Log In page please activate the link “click here to register” to initiate the registration process. Please make sure you select your local Siemens Healthcare Diagnostics website as your account will be created there. The flag and the name of the selected country are displayed in the upper left area of the toolbar. You can select another country by clicking on the current one. If you are on the MSDS tab please click on the "Log In" link in the upper right area.

How long does the registration process take until my account is activated?

The verification of your account may take up to 5 business days. You will receive an email once your account has been activated. If you don't receive any notification please use our Online Contact Form for technical documents or send an email to us: diagnostics-lab-docs.healthcare@siemens.com

How can I change my password?

Please log in and click on your user name in the upper right area of the website which will lead you to your profile page. Follow the link “change password” in the left navigation bar.

I have forgotten my password - what can I do?

On the Document Library Log In page click the link "Forgot Your Password? Please enter" to reset your password. Enter your email address twice for confirmation. An email including a new password will be sent to you immediately.

Why can't I log into the Document Library?

Please ensure that you selected the appropriate country. The flag and the name of the selected country are displayed in the upper left area of the toolbar. You can select another country by clicking on the current one.

How can I request permissions for additional products, product lines, document types or languages?

First, log into the Document Library. Go to your user profile by clicking on your name in the upper right area. Then select "Edit Document Library settings" and activate the checkboxes for all additional items you'd like to see. Your request will be reviewed. You will receive an email once the permissions have been updated.

How can I remove products, product lines, document types or languages that I don't need any more from my profile?

First, log into the Document Library. Go to your user profile by clicking on your name in the upper right area. Then select "Edit Document Library settings" and deactivate the checkboxes for all items you don't need any more. The changes will become effective with your next log in.

How can I change my personal settings?

Your personal settings can be changed via your user profile. To access your user profile, please click on your name in the upper right area. Then select "Edit Profile" or "Edit Document Library settings" to make profile changes.

What is required for a correct display of the Document Library?

The Document Library is designed for Microsoft Internet Explorer and Mozilla Firefox internet browsers. In order to use this application correctly, please make sure to have a flash player installed, java-script activated and cookies accepted.

How does "Browse" work?

"Browse" allows you to browse by product line and product or by document category and document type. If you select a specific product line or product, the document type box will be refreshed to only display document types where you can find documents for the selected product line or product. If you start browsing by document category and document type, the product box will be refreshed to only display product lines and products where you can find documents for the selected document category or document type. You will experience that any selection made will appear as filter in the boxes which can be removed again by clicking on them. The numbers behind the items in the Browse boxes tell you the number of documents available for the specific item. Browsing can also help if you couldn't find the documents through the Search tabs. Please note that "MSDS" documents are only available through the tab "MSDS".

How do the various "Search" tabs work?

If you are looking for "MSDS" (Material Safety Data Sheets) documents please use the tab "MSDS". For "Reagent IFU's" (Instructions for Use / Package Insert Sheets) please select the tab "IFU". Therein you can enter the product code into the field "REF", the lot number into the field "LOT" and the revision information into the third box if available. You don't need to complete all fields even if recommended; if you do, this would lead to a more specific results list. The Advanced Search section allows you to make a language and / or date range selection. The tab "Lot Specific Data" (Tables of Assigned Values, TAV) can be used for this special type of documents. There you can enter the product code into the field "REF" and/or the lot number into the field "LOT". You don't need to complete both fields even if recommended; if you do, this would lead to a more specific results list. The Advanced Search section allows you to make a language and / or date range selection. The tab "General Search" allows you to enter one or more keyword to the white box. You can also set additional search criteria in the Advanced Search section. You can select a specific language from the drop-down box and/or enter a lot number into the LOT field. Another helpful criteria is given through the "Select Date Range". This selection will only list results that had been added or updated in the chosen time frame. You will note that the "Refine" modus will replace the "Browse" boxes where you can apply additional filter(s) to your result list.

What is the difference between the "Browse" and "Search" methods? What is best to use?

This is dependent on the documents you are looking for. With browsing you can see all documents for a specific product line / product and /or document category and type. Please note that many documents will be returned, which may require more time to load the document result list. Searching is recommended if you have specific documents in mind. "MSDS" documents are only available through the tab "MSDS". The tab "IFU" is a special search form for "Reagent IFU's" (Instructions for Use / Package Insert Sheets). "Lot Specific Data" simplifies the search for TAV's (Tables of Assigned Values). The "General Search" tab is recommended if you'd like to enter specific search terms such as a product name or a method. You will note that the "Refine" modus will replace the "Browse" boxes where you can apply additional filter(s) to your result list.

Which document types are available in the Document Library?

The following document categories and document types are available:

Instrument and Software Information

Instructions
Maintenance Log Sheets
Manuals/Guides
Release Notes

Reagent/Consumable Information

Assay Rollouts
Data Summary
Instructions for Use/Package Inserts
Panel Layouts
QC/Calibrator Value Sheets/Inserts
QC Report Form
Tables of Assigned Values (TAVs)/Lot Card
Worksheet

System Application/Parameter Sheets

Application Sheets
Assay Protocols
Method Parameters

Product Quality Documents

Certificates of Analysis/Compliance
Declarations of Conformity
Declarations of Traceability and Uncertainty
Lot Release Certificates

Technical/ Reference Documents

FAQ's
Rapid Information/For Your Information (FYI)
Technical Papers
Technical Tips

Bulletins

CLSI Procedures

How can I find Material Safety Data Sheets (MSDS)?

Please click on the "MSDS" first. Follow these simple steps to access the MSDS you need: First, select the language/format needed from the drop-down menu in the Language/Country field. Secondly, select the product line needed from the drop-down menu in the View Product Line field. In addition, you can enter a product name in the open text Description field, but this is not a required entry. Finally, hit the Enter key or Show Documents button to return a table of your search results, which you can view or download onto your desktop.

Why can’t I find any MSDS through the "General Search" tab?

MSDS files can only be found through the "MSDS".

What will be the most efficient method for me to find the documents I need?

Please see answer to Question "What is the difference between the "Browse" and "Search" methods? What is best to use?"

How can I get technical documents about products / product lines / document types I can not see yet or request an additional language?

Please see answer to Question "How can I request permissions for additional products, product lines, document types or languages?".

What can I do if I fail finding the document I am looking for?

If you have tried both Search and Browse to locate the document and couldn't find the document please contact Siemens using our Online Contact Form for technical documents or send an email: diagnostics-lab-docs.healthcare@siemens.com

How can I open a document?

Just click on the document title to open the document. If you don't have Adobe Acrobat Reader to view PDF files you can follow the link "Go to Adobe Download Center" here or from our website.

How can I download documents immediately?

Select the documents by checking the boxes in front of the title and click “Download” on the bottom of the page.

How can I collect several documents for a download I would like to start later?

Mark all documents you want by checking the boxes and click "Add to Selected Documents". The documents will be added to your "My Selected Documents" cart where you can go later by clicking the link "My Selected Documents" in the upper right section. The number of selected documents and size of your collection is displayed in brackets next to the link.

What is the link "My Selected Documents" for?

This feature can be used if you intend to collect different documents on one page from where you can start a download easily. While browsing or searching identify the documents you'd like to add by checking the boxes in front of the document title and click the link "Add to Selected Documents". The documents will be added to your "My Selected Documents" cart where you can go later by following on the link "My Selected Documents" in the upper right section. The number of selected documents and size of your collection is displayed in brackets next to the link.

Who can I contact if I have difficulties with the Document Library?

Please use our Online Contact Form for technical documents or send an email: diagnostics-lab-docs.healthcare@siemens.com

Siemens Healthcare Diagnostics

Document Library FAQs