UPTIME Services is one of the largest, most advanced service organizations in the medical world.

Our global services network includes:

Expertise

• 5.200 employees in 128 countries
• 3.600 Customer Service Engineers world-wide

Environment

• Local UPTIME Service Center
• Cross-regional Technical Support Centers
• Headquarter Support Centers at the R&D departments (Erlangen/Germany, Concord/USA, Chicago/USA, Solna/Sweden, Iselin/USA)
• World Distribution Center and cross-continental Spare Part Warehouses

Experience makes the difference
We are servicing more than 390,000 Siemens installed medical systems.

Efficiency
Of the 1-million service requests we receive per year, more than 80% are resolved within 4 hours. More than 30% can be solved by remote service. In some areas like PACS Networks more than 50% can be solved via direct online support.