Siemens wins $135 million service contract from one of the largest U.S. clinics

Seven-year contract awarded as an extension to a previous eight-year agreement

Malvern, Pa., Oct. 14, 2009 – The University of Pennsylvania Health System, one of the largest health systems in the United States, has awarded a $135 million contract for Integrated Service Management to Siemens Healthcare. Over the next seven years, Siemens will be servicing and ensuring around-the-clock availability of diagnostic systems and bio-medical devices from diverse manufacturers in the customer’s various hospitals. While the diagnostic systems involved include MRI scanners, CT scanners and ultrasound systems, the second group comprises, for example, laboratory systems, surveillance monitors and anesthesia units. Many diagnostic systems are constantly monitored via a data link for remote services. This can make it possible to prevent or repair faults without having to dispatch a service engineer to the installation site. Another important aspect of Integrated Service Management is that Siemens provides consulting services to the clinic on workflow optimization and offers advanced training for service engineers and operating personnel. This new contract represents a continuous extension of the preceding eight-year service agreement.

According to U.S. News & World Reports, the University of Pennsylvania Health System ranks among the 10 best hospitals in the U.S. “We decided to continue our long and productive relationship with Siemens after a rigorous review process. Siemens will help us deliver safe and cost-effective care,” said Kevin Mahoney, senior vice president and chief administrative officer of the University of Pennsylvania Health System.

“Integrated Service Management is a very important market. We see a relatively high worldwide growth potential for service contracts which provide the customer with an on-site central contact in his organization, who can manage every type of service event,” said Tom Miller, CEO of the Workflow and Solutions Division of Siemens Healthcare. With proactive maintenance solutions, Siemens offers its customers extremely high availability levels and is, for example, technology leader in remote service solutions for medical devices. Siemens has secured the leading market position and the largest installed base in medical imaging and laboratory diagnostics.

The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Siemens is the only company to offer customers products and solutions for the entire range of patient care from a single source – from prevention and early detection to diagnosis, and on to treatment and aftercare. By optimizing clinical workflows for the most common diseases, Siemens also makes healthcare faster, better and more cost-effective. Siemens Healthcare employs some 49,000 employees worldwide and operates in over 130 countries. In fiscal year 2008 (to September 30), the Sector posted revenue of 11.2 billion euros and profit of 1.2 billion euros. For further information please visit: www.siemens.com/healthcare.