Remote Diagnostics

In today's environment, support is key to maintaining laboratory services. Siemens has created Remote Diagnostics that allows our Technical Services remote access to help you, no matter where your location, providing you peace of mind, service and support.

After-Sales Training and Support

The IMMULITE 2000 has an integral tutorial package that enables operators to navigate the instrument and understand the principles behind the technology. There is also a separate training CD available to all laboratories, allowing for remote learning at the convenience of the operator.

Siemens is proud to supply all our customers with an after-sales service that they can rely on and have confidence in, whatever the issue. We are committed through our Quality Standards to support our customers in every way possible and continually strive to improve the service and support we offer.

Maximum Integration

• Primary and secondary sampling as well as microsampling


• LIS interface, including host query


• Remote-test ordering via LIS


• STAT capability


• Open architecture to interface with lab automation or workcell configurations

Ease of Use

• Unique user interface software for enhanced operation


• Onboard refrigeration


• Automatic monitoring of reagents, supplies and waste


• Minimal attendance, easy access and limited maintenance


• Online help