Close
RealTime Solutions™ - Features & Benefits
Ensure maximum uptime for ADVIA®, Dimension®, and IMMULITE® systems.
Siemens RealTime Solutions provide Internet-based remote monitoring of ADVIA, Dimension, and IMMULITE products. The service enables Siemens support personnel to monitor system performance, provide faster service over the Internet, and alert service technicians when performance issues begin to develop. Using this solution, organizations gain a variety of benefits, including:
- Less disruption to the flow of vital patient test results
- More time for in-house IT staff to focus on projects that help improve health care
- Greater instrument availability due to the prevention of equipment failures and unscheduled downtime
- Faster lab turnaround times and increased productivity
RealTime Solutions Architecture
The RealTime Solutions architecture consists of the following key components (details vary depending on connected instruments):
- RealTime Solutions Service Agent embedded in instruments and/or running on the RealTime Solutions Gateway
- A secure, firewall-protected Internet network connection provided by the customer for connectivity to the RealTime Solutions Gateway
- A network switch for linking multiple Siemens instruments to the RealTime Solutions Gateway
- Private network connections from instruments to the RealTime Solutions Gateway
- RealTime Solutions Enterprise Servers located at secure Siemens sites
Optional IMMULITE Modules
RealTime Solutions also provides an optional Quality Management Module for use with IMMULITE systems. This suite includes Levy-Jennings, Peer Group, and Adjustment reports, as well as Target Range information. Reports can be used to:
- Identify trends in quality control results
- Compare an instrument’s results with the aggregate results of a peer group
- Identify possible trends in assay adjustments
An optional Logistics Management Module provides instrument test count reports, reagent and consumable shipping reports, and inventory management reports with suggested order points. This tool provides the lab with:
- Improved management of reagents and supplies for IMMULITE systems
- Protection from supply shortages
- Greater lab efficiency and system uptime
Powerful Protection Against Intrusion
The RealTime Solutions Gateway is located behind firewalls and the Enterprise Server to ensure network security. In addition, the system incorporates numerous protections to guard security and patient confidentiality, including:
- Username and password authentication
- Administrative control over access to remote access sessions, software updates, and applications
- Account and equipment access control by user login profiles and access level
- Complete logging for auditing purposes
- Integrated McAfee® Virus Scan Enterprise 8.5i and Symantec® Anti-Virus Corporate Edition for the EasyLink system with regular virus definition updates
Additionally, the solution leverages a Siemens Network Security Administrator and Global Information Security Team to identify new vulnerabilities and threats.
Confidentiality and Compliance
The RealTime Solutions system does not send protected health information (PHI) across the Internet during normal operations and encrypts data when it does. When utilizing desktop sharing (with the customer’s permission) Siemens service personnel may receive access to PHI, but this access is restricted to service personnel only.
In addition, all service personnel are trained under the Siemens Privacy Policy, which complies with the requirements of the Health Insurance Portability and Accountability Act (HIPAA) in the U.S. and with applicable international regulations.
Text Size
|
|
